Yes — all memberships, sustainerships, and business sponsorships renew annually. You'll receive a reminder before each renewal. To manage or cancel, log into your Donorbox account or contact us at news@bigpicturetheater.info.

No. One-time donations are a single charge with no renewal, and no Donorbox account required.

When you complete your membership or business sponsorship purchase, you'll receive an email from Donorbox with a link to create your account. Your account lets you view your membership history, update your payment information, and manage your renewal preferences at any time.

PAUSING OR CANCELLING STRIPE RECURRING PAYMENTS After a recurring payment is made, an email is sent to members/business sponsors to finalize setting up their DonorBox account. Members and business sponsors can use this account to edit and/or cancel their recurring payments. To pause or cancel your recurring payment as a member or sponsor, go to Donorbox.org and log in to your account by clicking the Donor Login link at the top of the page. If you didn't set up your account via the setup email, please use the Forgot Password link. This will allow you to establish an account.  You will then have access to your recurring plans. Click the white box on the plan that you wish to cancel (see image below): Then, click the black "Pause My Plan" button to pause your plan or the red "Cancel My Plan" button to cancel your plan below your plan summary. Once you click the cancel button, your plan will be cancelled, and your card won't be charged anymore.  RESUMING STRIPE RECURRING PAYMENTS After clicking the black "Pause this Plan" button to pause a plan, it will be replaced by a Resume Button, which allows you to resume your recurring plan at any time by clicking it. CANCELLING PAYPAL RECURRING PAYMENTS PayPal recurring plans are managed on the members' PayPal account. It is not possible to change or cancel your PayPal recurring plans via Donorbox. For the most up-to-date information on how to cancel PayPal payments, please click here.  STILL HAVE QUESTIONS? Reach out to us at news@bigpicturetheater.info and we will be in touch as soon as possible.

1. Go to donorbox.org and log in to your account by clicking the Donor Login link at the top of the page. If you didn't set up your account via the setup email, please use the Forgot Password link. This will allow you to establish an account. 2. You will then have access to your account. Click the Account Settings link from the left side menu. 3. For confirmation purposes, you will be asked to enter your password. Please enter it and click the Close Account button.

We're happy to help! Reach out to us at news@bigpicturetheater.info and we will be in touch as soon as possible.